Support

Allegro offers support for many software applications, databases and server operating systems with direct access to experienced I.T. experts, on-site or remote.

Rely on Allegro's support for the necessary protection you need 24x7. Whether you need Progress, PostgreSQL, or MySQL support, you can get reliable, responsive answers from Allegro.

How Allegro's expert Support Team Helps:

  •     On-demand, 24x7 means you're always protected
  •     Proactive monitoring helps prevent problems before they can occur
  •     After hours and weekend support to meet your schedule
  •     Bundled services fit both your business needs and your business budget
  •     Discounted rates for those unexpected needs outside the support plan

What's Covered in Allegro's Support Plans?

  •     Discounted service rates - Save on regular maintenance and more when you become part of Allegro's support plan.
  •     Monitoring services - Rest easy knowing your systems are watched even when you are not there.
  •     Managed DB administration - Let Allegro keep your MySQL, Postgres, and Progress databases in top shape so you can focus on running your business.
  •     Quick emergency response times - Be quickly assisted during a disaster or crisis to prevent huge data loss or long periods of downtime.
  •     Tailored support plans - Cover your administration needs for both SugarCRM (LAMP) and Progress systems.
  •     Microsoft Windows NT, Windows 2000, Windows Server 2003
  •     HP-UX and AIX
  •     Sun Solaris
  •     DEC Unix, Compaq Tru64, Hewlett-Packard Tru64
  •     SCO UnixWare, OpenServer, Unix, Xenix
  •     Linux (Red Hat, SuSE, Debian, Caldera, etc.)

Programming and Development Support

    •     Progress 4GL, OpenEdge 4GL
    •     PHP, JavaScript and AJAX
    •     Java
    •     Microsoft .Net, Visual BASIC, C#, C, C++

Database Administration and Performance Tuning

    •     Progress / OpenEdge databases (including after-imaging and replication)
    •     PostgreSQL
    •     Oracle
    •     Microsoft SQL Server
    •     MySQL

 

Man in suit with teamWe've got your back, and your backups.

We're there when it counts.